The Harbour conversation project

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Summary of report content

Healthwatch Lancashire acted as the lead on this project with both Healthwatch Blackburn with Darwen and Healthwatch Blackpool supporting the project. The report looks at experiences of service users and family, friends, and carers of The Harbour, a 154 bedded mental health hospital providing care and treatment for adults who cannot be safely treated at home. The Harbour is located in Blackpool, publication was April, 2016. A total of 22 service users were spoken to for this report, they were asked a series of 26 questions on specific aspects of their experience along with additional comments, compliments and concerns. A total of 14 parents, fiends, and carers were spoken to for the report, they were asked 4 questions relating to their relatives or friend’s experience, along with additional comments, compliments and concerns. There were no specific overall conclusions to the project, however the provider Lancashire Care Foundation Trust has responded and addressed several of the questionaire scores and comments it found concerning.

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General details

Report title 
The Harbour conversation project
Local Healthwatch 
Healthwatch Blackburn with Darwen
Healthwatch Blackpool
Healthwatch Lancashire
Date of publication 
Friday, 1 April, 2016
Date evidence capture began 
Friday, 1 April, 2016
Date evidence capture finished 
Friday, 1 April, 2016
Type of report 
Key themes 
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health and safety
Quality of care
Quality of catering
Quality of staffing
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Staff levels
Other information of note about this report 
Meaningful Activities
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Unstructured Interview
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Mental health services 
Mental health recovery service

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Not known
Sexual orientation 
Not known
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.