Hampshire Wheelchair service review

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Summary of report content

In Autumn 2016 Healthwatch Hampshire was invited by the collective of Clinical Commissioning Groups (CCGs) that commission the Hampshire Wheelchair Service (HWS) provided by Millbrook Healthcare to take part in a service review into the current performance of the service. This report details the outcome of the discovery style interviews and the focus groups held to gather feedback from wheelchair service users and professionals (health and social care) who refer people to wheelchair services including the HWS provided by Millbrook. Two focus groups were held, one for service users, and one for professionals. 24 in depth interviews of wheelchair users were also carried out. The focus groups and interviews were carried out between January and March 2017. Recommendations were made in the report around: Referrals, Assessments, Suitability of issued wheelchairs, Repairs, Communication and administration. This report has been shared with West Hampshire CCG and used to inform the overall recommendations in the final review.

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General details

Report title 
Hampshire Wheelchair service review
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Friday, 28 April, 2017
Date evidence capture began 
Friday, 20 January, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Service evaluation
Key themes 
Communication between staff and patients
Information providing
Service delivery organisation and staffing
Staff training
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Focus group
Structured interview
How was the information collected? 

Details of health and care services included in the report

Community services 
Other services 
Equipment service

Details about conditions and diseases

Types of disabilities 
Long term condition
Types of long term conditions 

Details of people who shared their views

Number of people who shared their views 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.