Summary of report contentIn Autumn 2016 Healthwatch Hampshire was invited by the collective of Clinical Commissioning Groups (CCGs) that commission the Hampshire Wheelchair Service (HWS) provided by Millbrook Healthcare to take part in a service review into the current performance of the service. This report details the outcome of the discovery style interviews and the focus groups held to gather feedback from wheelchair service users and professionals (health and social care) who refer people to wheelchair services including the HWS provided by Millbrook. Two focus groups were held, one for service users, and one for professionals. 24 in depth interviews of wheelchair users were also carried out. The focus groups and interviews were carried out between January and March 2017. Recommendations were made in the report around: Referrals, Assessments, Suitability of issued wheelchairs, Repairs, Communication and administration. This report has been shared with West Hampshire CCG and used to inform the overall recommendations in the final review.
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Hampshire Wheelchair service review
Date of publication
Friday, 28 April, 2017
Date evidence capture began
Friday, 20 January, 2017
Date evidence capture finished
Friday, 31 March, 2017
Type of report
Communication between staff and patients
Service delivery organisation and staffing
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Types of disabilities
Long term condition
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
All care professionals
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?