Hampshire Support for carers

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Summary of report content

Healthwatch Hampshire were commissioned by North East Hampshire and Farnham CCG to carry out this work. This report is a follow on report to 'Support for carers' report originally produced in 2016 by Healthwatch Hampshire. It was produced to assist directly in the commissioning decisions being made as part of the Vanguard programme in relation to support services for carers in North East Hampshire and Farnham. The collection of responses took part between January and March 2017. 30 of the original participants were spoken to face to face and 198 surveys were completed on line. This report highlights the diverse needs of carers depending on variants in age, circumstances, location and the specific condition/needs of the person that are caring for. It has identified the need for a flexible and adaptable approach to support services for carers, combining the need for face to face support from professionals and groups, and the more indirect approach of having portals, and hubs that can provide information and support at a distance and more flexibly. A number of recommendations were made as a result of the survey, based around: One-Stop-Shop for carers, Recognise the diversity of carers needs, Provide appropriate training, Consider realistic and appropriate provision of respite, Consider a different approach for seldom heard carers, Improve information and signposting services, More widespread advertising of carers assessments. No response was provided by the providers.

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General details

Report title 
Hampshire Support for carers
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Tuesday, 11 April, 2017
Date evidence capture began 
Monday, 2 January, 2017
Date evidence capture finished 
Friday, 31 March, 2017
Type of report 
Impact or progress
Service evaluation
Key themes 
Engagement
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing
Other information of note about this report 
Carers
Young Carers
Healthwatch reference number 
Rep-1211

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Social care services 
Adult social care
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
228
Age group 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.