Hampshire County Council Website Review

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Summary of report content

Healthwatch Hampshire carried out a mystery shopping exercise on Hampshire County Council’s website to assess how easy it was to find information on carer’s assessment.  22 people completed an assessment.

The report looks at:

  • Navigation from the home page to information about carer’s assessments, including the number of clicks taken
  • Whether people can find out what a carer’s assessment involves from the information on the website, and ease of finding this information
  • Whether the information contains material about the eligibility criteria, and number of clicks taken to do so
  • The ease of navigating to the information and whether it was easy to understand
  • Information about the support that people could get after a successful assessment, ease of navigation and whether it was easy to understand
  • Information on how to get a carers assessment
  • Overall feedback on the website

The report contains five recommendations to improve the information on the website.

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General details

Report title 
Hampshire County Council Website Review
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Tuesday, 26 October, 2021
Key themes 
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Not applicable
Does the information include carer's, friend's or relative's views? 
Not applicable
Does the information include staff's views? 
Not applicable
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.