Hampshire Care at Home Domiciliary care services from the patients point of view SOCIAL CARE

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General details

Report title 
Hampshire Care at Home Domiciliary care services from the patients point of view SOCIAL CARE
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Saturday, 1 July, 2017
Date evidence capture began 
Monday, 3 October, 2016
Date evidence capture finished 
Friday, 16 December, 2016
Type of report 
Report
Service evaluation
Key themes 
Administration
Cleanliness hygiene and infection control
Communication between staff and patients
Complaints procedure
Continuity of care
Cost of services
Food and nutrition
Information providing
Patient records
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff training
Other information of note about this report 
Careplan
Carers
Healthwatch reference number 
Rep-1394

Methodology and approach

Primary research method used 
Survey
How was the information collected? 
Survey

Details of health and care services included in the report

Primary care services 
Health visitor
Social care services 
Adult social care
Assisted living
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
887
Age group 
All people 18 and over
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.