Halton GP Access report 2 years on Review of actions report final

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General details

Report title 
Halton GP Access report 2 years on Review of actions report final
Local Healthwatch 
Healthwatch Halton
Date of publication 
Wednesday, 28 June, 2017
Date evidence capture began 
Wednesday, 1 October, 2014
Date evidence capture finished 
Wednesday, 28 June, 2017
Type of report 
Impact or progress
Key themes 
Access
Administration
Communication between staff and patients
Complaints procedure
Digitalisation of services
Information providing
Public involvement
Staff training
Other information of note about this report 
Solution Based
Healthwatch reference number 
Rep-1379

Methodology and approach

Primary research method used 
Consultation
Survey
How was the information collected? 
Correspondence

Details of health and care services included in the report

Primary care services 
GP practice
Urgent and emergency care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
491
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.