Guided by You Annual Report 2019/20

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Summary of report content

Healthwatch Somerset's annual report describes their activities, priorities and highlights for the financial year 2019-2020.

Their priorities including collecting experiences about the Health Visiting Service, how people get information and advice locally, access to primary care through GPs and the NHS Long Term Plan. Healthwatch Somerset published 8 reports and made 45 recommendations over the year. 1400 people shared their story with them and 2066 people contacted them for information and support. They have outlined how much their volunteers contribute to their organisation. Healthwatch Somerset have outlined their finances over the financial year 2019-2020. 

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General details

Report title 
Guided by You Annual Report 2019/20
Local Healthwatch 
Healthwatch Somerset
Date of publication 
Wednesday, 1 July, 2020
Date evidence capture began 
Friday, 1 March, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Communication between staff and patients
Health promotion
Health protection
Information providing
Lifestyle and wellbeing
Quality of care

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of people who shared their views

Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.