Guided by you: Annual report 2019-2020

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General details

Report title 
Guided by you: Annual report 2019-2020
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Quality of care
Healthwatch reference number 
Rep-7598

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
If this work has been done in partnership, who is the partner? 
Local Healthwatch partners and Hopwood Hall media students
Primary research method used 
Engagement event
Focus group
Observation
Structured interview
Survey
Unstructured Interview
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced/Unannounced

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Inpatient care
Outpatients
Mental health services 
Child and adolescent mental health services (CAMHS)
Older peoples mental health community service
Social care services 
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.