Guided by you: Annual report 2019-2020

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Summary of report content

This is Healthwatch Rochdale’s Annual Report for 2019-2020. Their annual work was shaped by the concerns that local people had raised with Healthwatch across the Rochdale borough. Their analysis of local priorities had put improvements to primary care and adult social care at the top of the list for the year. The projects undertaken by Healthwatch Rochdale was built upon their day-to-day activities which included visiting health and social care services and engaging local people at events and in public spaces to gather their views.

Healthwatch Rochdale had 14 volunteers to help them carry out their work and they employed 4 staff, two of whom worked full time. When it came to providing support, 370 people shared their health and social care story with them, and 1,213 people were given information and signposting advice about local support and services. They reached out to 4,334 people via their website social media and community outreach programmes. They also published 8 Enter and View reports and made 32 recommendations for improvement.

Healthwatch Rochdale also worked with other local Healthwatch partners on the NHS Long Term Plan. Through their campaigns, they found that the top three issues people wanted the services to focus on were easier access to GPs, not to be digitally excluded and quicker access to diagnosis and support. They also worked in partnership with Hopwood Hall media students to raise awareness about the services they provide to the community.

The report also contains a message from the chief executive officer of Healthwatch Rochdale about what their plans are over the next 3 years.

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General details

Report title 
Guided by you: Annual report 2019-2020
Local Healthwatch 
Healthwatch Rochdale
Date of publication 
Tuesday, 30 June, 2020
Date evidence capture began 
Monday, 1 April, 2019
Date evidence capture finished 
Tuesday, 31 March, 2020
Type of report 
Annual report
Key themes 
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Local Healthwatch partners and Hopwood Hall media students
Primary research method used 
Engagement event
Focus group
Structured interview
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice
Secondary care services 
Inpatient care
Mental health services 
Child and adolescent mental health services (CAMHS)
Older peoples mental health community service
Social care services 
Nursing care home
Residential care home
Community services 
Community based services for people with mental health needs

Details of people who shared their views

Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact
Network related impact
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.