Grenfell Recovery Scrutiny-Committee Report, Central West London

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Summary of report content

Within 24 hours of the disaster, Healthwatch Central West London (HCWL) collated key emergency information, circulated this to membership and put on website. An Easy Read Version of Trauma Leaflet was produced and made available for translation. Findings: • Information, support, and services following the fire • Lack of robust and accessible information from Royal Borough of Kensington and Chelsea (RBKC) Council for local community. • Slow response, communicating and provision of information by public agencies • RBKC Council developed the Grenfell Fire Response Team followed by the Care for Grenfell Team. • West London Clinical Commissioning Group (WL CCG) set up the NHS Grenfell website and provided various methods to local people with information including outreach, psychological help, 5 drop-in support groups, Twitter and Facebook newsfeeds and Mental Health training sessions. Concerns raised: • Air Quality and Respiratory concerns • Key Workers put in place for access to most appropriate support for health needs for survivors • Support for Children, Young People and Families • Police Family Liaison Officers allocated to families of the deceased and individuals with life threatening conditions • Child and Adolescent Mental Health Service (CAMHS) support to schools in identifying and responding to the needs of students • RBKC Council funded Hestia, a local provider of mental health support to build upon the additional provision that they have put in place since the fire to rapidly expand their outreach and support offer • 40 therapists providing trauma support, backed by the primary care liaison and school nursing team Recommendations: • an independent check of the information, support and services set out by RBKC Council and WL CCG to ensure that they are available and accessible to all local people who need to use them. Community involvement and engagement should be at the heart of this. • an independent evaluation of information, support and services carried out to assess the quality of provision being provided and is it meeting the needs of people accessing it? • evaluation to be externally commissioned to ensure impartiality of the provision of support to the local community after the fire. • a robust health and social care needs assessment carried out and a comprehensive mapping of all available services and pathways of support specific to people affected by the fire. • development of short and long term indicators for measuring local people’s on-going emotional and physical wellbeing. Future: HCWL to employ a dedicated Grenfell Project Co-ordinator to focus on facilitating co-production between RBKC, WL CCG, the local Community and local Voluntary and Community groups.

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General details

Report title 
Grenfell Recovery Scrutiny-Committee Report, Central West London
Local Healthwatch 
Healthwatch Central West London
Date of publication 
Tuesday, 10 October, 2017
Date evidence capture began 
Friday, 28 July, 2017
Date evidence capture finished 
Friday, 8 September, 2017
Type of report 
Key themes 
Building and facilities
Communication between staff and patients
Complaints procedure
Health and safety
Health promotion
Health protection
Holistic support
Information providing
Integration of services
Lifestyle and wellbeing
Public involvement
Quality of regulation
Quality of treatment
Service delivery organisation and staffing
Staff attitudes
Other information of note about this report 
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
User stories
How was the information collected? 
Not known

Details of health and care services included in the report

Secondary care services 
Care of the elderly
Child and adolescent mental health services (CAMHS)
Counselling/improving access to psychological therapies (IAPT)
Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Mental health crisis service
Older peoples mental health community service
Psychiatry / mental health (other services)
Victim support
Social care services 
Adult social care
After care
Assisted living
Extra care housing services
Community services 

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Mental health condition

Details of people who shared their views

Age group 
Not known
Not known
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 
Not known

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.