GP Website Review

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Summary of report content

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PDF icon 20200709_Luton_GP website review.pdf

General details

Report title 
GP Website Review
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 9 July, 2020
Date evidence capture began 
Thursday, 18 June, 2020
Date evidence capture finished 
Thursday, 25 June, 2020
Type of report 
Report
Key themes 
Access
Booking appointments
Information providing
Support
Healthwatch reference number 
Rep-7641

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.