GP website audit

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Summary of report content

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General details

Report title 
GP website audit
Local Healthwatch 
Healthwatch Wigan
Date of publication 
Wednesday, 1 August, 2018
Date evidence capture began 
Wednesday, 27 March, 2019
Date evidence capture finished 
Wednesday, 27 March, 2019
Type of report 
Other
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Digitalisation of services
Information providing

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Observation
How was the information collected? 
Research

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.