Summary of report contentThe Healthwatch North Somerset GP Practice Survey took place between October 2014 and January 2015 and gathered almost 700 responses over the 25 GP Practices in North Somerset. Analysis of the survey found that the majority of respondents were largely happy with the service their GP practice provided but there were pockets of dissatisfaction. These areas are highlighted in this report and include better access to online bookings, getting through more easily to book appointments, patient confidentiality in the reception area and greater satisfaction with the GP – these are all specific things for which changes can be made in the way GP Practices function to improve patient experiences and manage patient expectations. Views of GP reception services are mixed whilst there were many positive comments about the service, there were some comments of concern. A large number also responded that there was insufficient facility to speak confidentially at the reception area. Patient Participation Groups (PPGs) are useful and effective ways to link with patients and provide a lay perspective on the practice. A large number of respondents were unaware of a PPG in their GP Practice. Healthwatch North Somerset recommendations are included on Page 93 of this report.
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GP survey report
Healthwatch North Somerset
Date of publication
Wednesday, 1 April, 2015
Date evidence capture began
Wednesday, 1 October, 2014
Date evidence capture finished
Thursday, 1 January, 2015
Type of report
Communication between staff and patients
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?