GP survey report

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Summary of report content

The Healthwatch North Somerset GP Practice Survey took place between October 2014 and January 2015 and gathered almost 700 responses over the 25 GP Practices in North Somerset. Analysis of the survey found that the majority of respondents were largely happy with the service their GP practice provided but there were pockets of dissatisfaction. These areas are highlighted in this report and include better access to online bookings, getting through more easily to book appointments, patient confidentiality in the reception area and greater satisfaction with the GP – these are all specific things for which changes can be made in the way GP Practices function to improve patient experiences and manage patient expectations. Views of GP reception services are mixed whilst there were many positive comments about the service, there were some comments of concern. A large number also responded that there was insufficient facility to speak confidentially at the reception area. Patient Participation Groups (PPGs) are useful and effective ways to link with patients and provide a lay perspective on the practice. A large number of respondents were unaware of a PPG in their GP Practice. Healthwatch North Somerset recommendations are included on Page 93 of this report.

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General details

Report title 
GP survey report
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Wednesday, 1 April, 2015
Date evidence capture began 
Wednesday, 1 October, 2014
Date evidence capture finished 
Thursday, 1 January, 2015
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Communication between staff and patients
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6720

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
700
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.