GP surgery feedback : Woodside Surgery, Loftus

Download (PDF 561KB)

Summary of report content

Healthwatch Redcar and Cleveland initially received intelligence in April 2015 suggesting that there was an issue with the appointment system at Woodside Surgery. Following on from this Healthwatch staff carried out engagement work over a 6 month period with a cross section of the community to see if other people had similar experiences. In order to do this Healthwatch attended local group meetings and held one of its routine drop-in sessions in the Old Co-op Building in Loftus. The main areas of concern raised by patients were: appointments, staff attitude, services and equipment available within the surgery. Healthwatch collated the information received and forwarded it to the Practice Manager at Woodside Surgery, Loftus and requested an opportunity to discuss the issues in greater detail. We received an immediate response from the Surgery and Healthwatch Staff and Board Members met with the Practice Manager. The Practice Manager welcomed the feedback that Healthwatch had provided and expressed concern.

Would you like to look at:

General details

Report title 
GP surgery feedback : Woodside Surgery, Loftus
Local Healthwatch 
Healthwatch Redcar & Cleveland
Date of publication 
Tuesday, 1 September, 2015
Date evidence capture began 
Tuesday, 1 September, 2015
Date evidence capture finished 
Tuesday, 1 September, 2015
Type of report 
Report
Key themes 
Booking appointments
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 
Rep-6148

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Yes
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.