GP surgeries patient feedback for Primary Care Joint Commissioning Committee

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General details

Report title 
GP surgeries patient feedback for Primary Care Joint Commissioning Committee
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Friday, 16 June, 2017
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Thursday, 25 May, 2017
Type of report 
Local analysis
Other
Key themes 
Access
Administration
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Digitalisation of services
Medication
Patient records
Referrals
Staff attitudes
Staff training
Waiting times and lists for treatment
Healthwatch reference number 
HW-15

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Consultation
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
145
Age group 
All people 18 and over
Gender 
All
Ethnicity 
White
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Negative

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Network related impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.