GP surgeries and patients working together in Aldershot to improve mental health consultations

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General details

Report title 
GP surgeries and patients working together in Aldershot to improve mental health consultations
Local Healthwatch 
Healthwatch Hampshire
Date of publication 
Wednesday, 20 September, 2017
Date evidence capture began 
Monday, 1 February, 2016
Date evidence capture finished 
Saturday, 1 July, 2017
Type of report 
Local analysis
Other
Key themes 
Continuity of care
Digitalisation of services
Health inequalities
Integration of services
Referrals
Staff training
Waiting times and lists for treatment
Other information of note about this report 
Vanguard
Healthwatch reference number 
hw-206

Methodology and approach

Was the work undertaken at the request of another organisation? 
Yes
What type of organisation requested the work 
CCG
Primary research method used 
Engagement event
Observation
Survey
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Mental health services 
Community mental health team (CMHT)

Details about conditions and diseases

Types of disabilities 
Mental health
Other
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
45
Age group 
All people 18 and over
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Other population characteristics 
People who live in poverty
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.