GP Review 2020

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Summary of report content

In March 2020, Healthwatch Brighton and Hove published a report on patient’s experiences of primary care in Brighton and Hove. They wanted to find out how local practices are set to deliver core functions before they prepare themselves to offer the additional services expected under the new PCN arrangement including extended access (virtual and roving GPs), extended hours, physiotherapy, minor surgery and social prescribing (wellbeing services such as support for long-term conditions, complex social needs and mental health support).

They spoke to 998 patients across all 40 GP locations in Brighton and Hove (35 practices and five branch surgeries). Responses were derived from online and face-to-face questionnaires. The overall feedback was that most patients rated the overall quality of care communication as good or very good, by either their GP or nurse combined and patient satisfaction with their GP Practice was also generally good. They also found that the patient caseload had increased from 2,394 patients per doctor in 2017/18 to 2,479 in 2018/2019 while the number of GP Practices had decreased from 48 to 35 from 2015 to 2019. The report also explored patient experiences around accessibility and personalised care.

The report made several recommendations including that for bookings, consultation, complaints, preventative services, suggestions for environmental improvements, specific recommendations for local CCG, NHS Trust and pharmacists.

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General details

Report title 
GP Review 2020
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Tuesday, 17 March, 2020
Date evidence capture began 
Friday, 27 March, 2020
Date evidence capture finished 
Friday, 27 March, 2020
Type of report 
Key themes 
Booking appointments
Building and facilities
Communication between staff and patients
Complaints procedure
Continuity of care
Devolution of services
Digitalisation of services
Health promotion
Information providing
Integration of services
Lifestyle and wellbeing
Quality of regulation
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
Primary research method used 
Engagement event
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Not applicable
Is there evidence of impact external to the report? 
Not applicable

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.