GP review 2018, Brighton and Hove

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Summary of report content

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General details

Report title 
GP review 2018, Brighton and Hove
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Thursday, 8 March, 2018
Date evidence capture began 
Thursday, 1 June, 2017
Date evidence capture finished 
Tuesday, 31 October, 2017
Type of report 
Enter and view
Service evaluation
Key themes 
Access
Booking appointments
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Continuity of care
Health promotion
Information providing
Medication
Patient records
Quality of appointment
Quality of staffing
Referrals
Service delivery organisation and staffing
Staff attitudes
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-1898

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Announced

Details of health and care services included in the report

Primary care services 
Community pharmacy
GP practice

Details of people who shared their views

Number of people who shared their views 
1482
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Doctors
Service manager
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.