GP practices in Suffolk - what people told us

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Summary of report content

This report is a summary of all feedback shared with Healthwatch Suffolk about GP practices in Suffolk. It includes all data recorded to the Healthwatch Suffolk Feedback Centre ( services) and the NHS Choices website within the period February 2017 to February 2018. Feedback has been obtained from the following sources: Healthwatch Suffolk Community Development Team (67%), Healthwatch Suffolk Feedback Centre (8%), NHS Choices (23%) and Other(2%). The report also incorporates information extracted from the national GP patient Survey website commissioned by NHS England and managed by Ipsos MORI (an independent research agency). The survey asks people a range of questions about their practice, such as how easy or difficult it is to make an appointment, satisfaction with opening hours, amongst other things.

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General details

Report title 
GP practices in Suffolk - what people told us
Local Healthwatch 
Healthwatch Suffolk
Date of publication 
Sunday, 1 April, 2018
Date evidence capture began 
Wednesday, 1 February, 2017
Date evidence capture finished 
Thursday, 1 February, 2018
Type of report 
Key themes 
Booking appointments
Building and facilities
Information providing
Quality of care
Quality of staffing
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.