GP practice website review

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Summary of report content

With the internet rapidly becoming an essential resource in most households, websites are of growing importance to our everyday lives. In August 2014, Healthwatch North Somerset carried out a review of the websites of GP Practices across the area. Over a period of two weeks in August 2014 Healthwatch North Somerset viewed each North Somerset GP Practice website. In conclusion, there are many aspects that need to be considered for GP Practices to create accessible, user-friendly websites. The website should be easy to find, and users should be greeted by a welcoming, warm feel once they enter the site. The website should then be easy to navigate, clearly laid out and labelled, and important information should be clear and easy to locate. It is important to find a balance between giving plenty of helpful information, while also aiming not to overload the reader, as this can be off-putting. However, it is just as important for the website not to be too basic, as this does not give a warm, welcoming reflection of the GP surgery itself. It is also important to maintain a balance between having a modern, up-to-date website with the offer of online services, but also to make sure that a particular section of the patient population is not excluded by exclusively offering services online. Overall, the websites in the North Somerset area, reviewed by Healthwatch North Somerset, were accessible and easy to use. Every website had its strengths, with some excelling in particular areas. In the report it suggests, there are some which would benefit from some minor adjustments, in order to make them more accessible and user-friendly, but also to look appealing on the screen. The overall appearance of the website is an important aspect, as it sets the tone of the site, and gives an overall impression of the GP surgery that it represents, and the service it has to offer.

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General details

Report title 
GP practice website review
Local Healthwatch 
Healthwatch North Somerset
Date of publication 
Friday, 1 August, 2014
Date evidence capture began 
Friday, 1 August, 2014
Date evidence capture finished 
Friday, 1 August, 2014
Type of report 
Key themes 
Information providing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Not known
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.