GP listening event

Download (PDF 329KB)

Summary of report content

Healthwatch Luton undertook a listening event on access to GP services after receiving feedback on this issue.  Eight people attended.

Issues raised included:

  • Problems calling to book appointments
  • A dislike of triaging
  • The need for choice of appointment
  • Long waits on the phone to get through to the practice
  • Suggestions for improving access to GP practices

Would you like to look at:

General details

Report title 
GP listening event
Local Healthwatch 
Healthwatch Luton
Date of publication 
Thursday, 9 June, 2022
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Service delivery organisation and staffing

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.