GP interpreting services in Barnet

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General details

Report title 
GP interpreting services in Barnet
Local Healthwatch 
Healthwatch Barnet
Date of publication 
Thursday, 3 October, 2019
Date evidence capture began 
Wednesday, 2 January, 2019
Date evidence capture finished 
Thursday, 31 January, 2019
Type of report 
Report
Key themes 
Administration
Communication between staff and patients
Health inequalities
Interpreters
Quality of care
Staff training
Other information of note about this report 
BME
Healthwatch reference number 
Rep-4928

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not applicable
Primary research method used 
Engagement event
Observation
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
N/A
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
59
Age group 
All
Gender 
All
Ethnicity 
Mixed / multiple ethnic groups
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Yes
Types of health and care professionals engaged 
Administrative
Doctors
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.