Summary of report content
Between 1st April 2018 and 31st March 2019, Healthwatch Harrow collected experiences of people around GP services in Harrow. Service categories analysed in this report include the ability to book appointments, catchment and travel to the services, waiting times and environment, quality of treatment including choice and patient involvement in decisions, staff attitude, administration and communication. The report found that overall patient sentiment was positive but mixed on ability to access services, general administration and communication. Booking appointments was the largest negative trend overall and clinical treatment was the largest positive.