GP Experience in Harrow

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Summary of report content

Between 1st April 2018 and 31st March 2019, Healthwatch Harrow collected experiences of people around GP services in Harrow. Service categories analysed in this report include the ability to book appointments, catchment and travel to the services, waiting times and environment, quality of treatment including choice and patient involvement in decisions, staff attitude, administration and communication. The report found that overall patient sentiment was positive but mixed on ability to access services, general administration and communication. Booking appointments was the largest negative trend overall and clinical treatment was the largest positive.  

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General details

Report title 
GP Experience in Harrow
Local Healthwatch 
Healthwatch Harrow
Date of publication 
Thursday, 11 April, 2019
Date evidence capture began 
Sunday, 1 April, 2018
Date evidence capture finished 
Sunday, 31 March, 2019
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Consent to care and treatment
Information providing
Quality of patient transport
Quality of treatment
Staff attitudes
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-4912

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Focus group
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
31
Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.