Summary of report contentThis report was written to present to the Primary Care Quality Group. It aims to present the feedback received on a 6 monthly basis between 1 March to 31 August 2017. Feedback was received from 140 people about GP surgeries. 120 people giving general feedback and 20 people through online feedback. Key themes were; quality of service, staff attitude, availability of appointments and booking system, continuity of GP’s, surgery location and environment. Overall the majority of people were happy with the GP service they were receiving. 26 people had positive experiences with the quality of care provided by their GP service. 15 people had negative experiences. 39 out of 50 people had positive experiences of engaging with GP staff. 11 people said they had experience poor staff attitude. Half (35) people suggested they were happy with the current availability and booking system they used and half (35) describing significant barriers to accessing an appointment. 13 people discussed the continuity of their GP. 5 people suggested they were able to and were sometimes actively encouraged to see their named GP. 8 people discussed significant barriers to seeing their named GP.
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GP-Digest Report, North Tyneside
Healthwatch North Tyneside
Date of publication
Saturday, 9 September, 2017
Date evidence capture began
Wednesday, 1 March, 2017
Date evidence capture finished
Thursday, 31 August, 2017
Type of report
Communication between staff and patients
Continuity of care
Quality of care
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of long term conditions
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?