GP-Digest Report, North Tyneside

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Summary of report content

This report was written to present to the Primary Care Quality Group. It aims to present the feedback received on a 6 monthly basis between 1 March to 31 August 2017. Feedback was received from 140 people about GP surgeries. 120 people giving general feedback and 20 people through online feedback. Key themes were; quality of service, staff attitude, availability of appointments and booking system, continuity of GP’s, surgery location and environment. Overall the majority of people were happy with the GP service they were receiving. 26 people had positive experiences with the quality of care provided by their GP service. 15 people had negative experiences. 39 out of 50 people had positive experiences of engaging with GP staff. 11 people said they had experience poor staff attitude. Half (35) people suggested they were happy with the current availability and booking system they used and half (35) describing significant barriers to accessing an appointment. 13 people discussed the continuity of their GP. 5 people suggested they were able to and were sometimes actively encouraged to see their named GP. 8 people discussed significant barriers to seeing their named GP.

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General details

Report title 
GP-Digest Report, North Tyneside
Local Healthwatch 
Healthwatch North Tyneside
Date of publication 
Saturday, 9 September, 2017
Date evidence capture began 
Wednesday, 1 March, 2017
Date evidence capture finished 
Thursday, 31 August, 2017
Type of report 
Report
Key themes 
Access
Communication between staff and patients
Continuity of care
Quality of care
Staff attitudes
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6655

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of long term conditions 
Not known

Details of people who shared their views

Number of people who shared their views 
14
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.