Summary of report contentIn December 2016 Healthwatch Plymouth became aware of comments on social media regarding difficulties contacting GP surgeries by telephone. They launched a survey to ascertain how well the public perceived the surgeries by asking five main questions. The survey was conducted at various public places from December 2016 to March 2017. 282 responses were received, 274 from the Plymouth area and 8 from further afield. In addition to the main questions details were also obtained of the GP surgery that the respondent was registered with and any further comments they would like to make. Factors to be considered when assessing the results of the survey are the number of replies received overall and for a particular surgery, the number of people registered at each surgery and whether the surgery is part of a group, alliance or federation. Consideration should also be given to the timeline of the report being during the winter months when health services are accessed more by patients. Conclusions were made following the survey that generally contact with a surgery first thing in the morning was difficult, overall patients requiring an urgent appointment were seen or had a call back by a GP within 24 hours, routine appointments were generally obtained within two weeks. Recommendations were made that Healthwatch Plymouth carry out a further survey at the end of 2017 for comparison, meetings to be held with the poorest surgery to implement plans for improvement, NHS England to consider using patient experiences as part of any service recommissioning.
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GP Access Survey Report, Plymouth
Date of publication
Tuesday, 8 August, 2017
Date evidence capture began
Monday, 12 December, 2016
Date evidence capture finished
Friday, 3 March, 2017
Type of report
Communication between staff and patients
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?