GP access review

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Summary of report content

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General details

Report title 
GP access review
Local Healthwatch 
Healthwatch Herefordshire
Date of publication 
Monday, 3 December, 2018
Date evidence capture began 
Saturday, 1 July, 2017
Date evidence capture finished 
Tuesday, 31 October, 2017
Type of report 
Report
Key themes 
Access
Administration
Admission
Booking appointments
Building and facilities
Cancellation
Car parking cccess
Car parking charges
Communication between staff and patients
Consent to care and treatment
Continuity of care
Cost of services
Diagnosis
Engagement
Health inequalities
Health promotion
Health protection
Information providing
Integration of services
Interpreters
Lifestyle and wellbeing
Medication
Other
Patient records
Prescription
Quality of appointment
Quality of care
Quality of treatment
Service closure
Staff attitudes
Staff levels
Staff training
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6781

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours
NHS 111
Urgent care services
Urgent and emergency care services 
Accident & emergency
NHS 111
Urgent care services

Details about conditions and diseases

Types of disabilities 
Multiple
Long term condition
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
313
Age group 
All
Gender 
All
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.