GP Access patient experience, Hartlepool

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General details

Report title 
GP Access patient experience, Hartlepool
Local Healthwatch 
Healthwatch Hartlepool
Date of publication 
Thursday, 1 March, 2018
Date evidence capture began 
Wednesday, 1 November, 2017
Date evidence capture finished 
Wednesday, 28 February, 2018
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Building and facilities
Car parking cccess
Car parking charges
Communication between staff and patients
Digitalisation of services
Health promotion
Health protection
Information providing
Quality of appointment
Staff training
Waiting times and lists for treatment
Healthwatch reference number 
Rep-6765

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
NHS 111

Details about conditions and diseases

Types of disabilities 
N/A
Types of long term conditions 
Not known
What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
151
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
NA
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.