GP Access to Appointments Report August 2017, Solihull

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Summary of report content

The report states a public meeting meeting was held in March 2016 but on reading the report and linked to other activiites (including the publication date) this was probably March 2017. It starts with the background and includes reference to the different strands of work carried out which were: • A public meeting was arranged to take an in depth look at these matters and explore the potential mismatch between surgery and patient aspirations and practice in providing and obtaining appointments • Public opinion was gathered via an online and paper survey • A desk exercise gathered a comparison of the various appointment management regimes at surgeries across the Borough 30 members of the public attended the meeting which had two invited speakers and a mixture of pre notified questions and audience questions. A further 218 survey responses were received although acknowledgement was given to 26 which could not be attributed to specific surgeries or were outside the Healthwatch Solihull remit. The desk study was carried out using the surgery websites and looked at opening hours, making appointments, special arrangements for emergencies, lateness, out of hours etc. and arrangements for repeat prescriptions. The appendix to the report includes the full list of questions asked by the audience at the public meeting, a copy of the survey used and detailed information of the results of that survey. The report suggested a number of recommendations. Whilst the report is very detailed in the information it contains it is unclear who this report has been shared with. Whilst it makes a number of recommendations it is again unclear what impact, if any, has been achieved.

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General details

Report title 
GP Access to Appointments Report August 2017, Solihull
Local Healthwatch 
Healthwatch Solihull
Date of publication 
Tuesday, 8 August, 2017
Date evidence capture began 
Thursday, 3 March, 2016
Date evidence capture finished 
Thursday, 3 March, 2016
Type of report 
Report
Key themes 
Access
Booking appointments
Communication between staff and patients
Information providing
Medication
Patient records
Staff attitudes
Staff levels
Staff training
Support
Waiting time to be seen once arrived at appointment
Healthwatch reference number 
Rep-6553

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
GP practice
Out of hours

Details about conditions and diseases

Conditions or diseases 
Cancer
Diabetes and other endocrinal, nutriotional and metabolic conditions
Neurological conditions
Types of disabilities 
Mental health
Vision impairment
Types of long term conditions 
Another long-term condition
Blindness or severe visual impairment
Heart disease
Learning disability
Mental health condition

Details of people who shared their views

Number of people who shared their views 
218
Age group 
Not known
Gender 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
Not known
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.