Summary of report contentThe report states a public meeting meeting was held in March 2016 but on reading the report and linked to other activiites (including the publication date) this was probably March 2017. It starts with the background and includes reference to the different strands of work carried out which were: • A public meeting was arranged to take an in depth look at these matters and explore the potential mismatch between surgery and patient aspirations and practice in providing and obtaining appointments • Public opinion was gathered via an online and paper survey • A desk exercise gathered a comparison of the various appointment management regimes at surgeries across the Borough 30 members of the public attended the meeting which had two invited speakers and a mixture of pre notified questions and audience questions. A further 218 survey responses were received although acknowledgement was given to 26 which could not be attributed to specific surgeries or were outside the Healthwatch Solihull remit. The desk study was carried out using the surgery websites and looked at opening hours, making appointments, special arrangements for emergencies, lateness, out of hours etc. and arrangements for repeat prescriptions. The appendix to the report includes the full list of questions asked by the audience at the public meeting, a copy of the survey used and detailed information of the results of that survey. The report suggested a number of recommendations. Whilst the report is very detailed in the information it contains it is unclear who this report has been shared with. Whilst it makes a number of recommendations it is again unclear what impact, if any, has been achieved.
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GP Access to Appointments Report August 2017, Solihull
Date of publication
Tuesday, 8 August, 2017
Date evidence capture began
Thursday, 3 March, 2016
Date evidence capture finished
Thursday, 3 March, 2016
Type of report
Communication between staff and patients
Waiting time to be seen once arrived at appointment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Out of hours
Conditions or diseases
Diabetes and other endocrinal, nutriotional and metabolic conditions
Types of disabilities
Types of long term conditions
Another long-term condition
Blindness or severe visual impairment
Mental health condition
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Types of health and care professionals engaged
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?