GP access and out of hours provision survey: review of actions

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Summary of report content

In October 2014 Healthwatch Halton produced a report after surveying 491 people reagrding G.P. services. Halton Clinical Commissioning Group’s(CCG) Governing Body approved an Action Plan on the 8 January2015 comprising improvement actions against 17 Healthwatch Observations from the Survey Report. This report reviews the progress made on the agreed action plan. There were 7 further recommendations made by Healthwatch Halton after reviewing progress of the original action plan. Halton Clinical Commissioning Group (CCG) responded to the recommendations made in this report.

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General details

Report title 
GP access and out of hours provision survey: review of actions
Local Healthwatch 
Healthwatch Halton
Date of publication 
Wednesday, 28 June, 2017
Date evidence capture began 
Wednesday, 1 October, 2014
Date evidence capture finished 
Wednesday, 28 June, 2017
Type of report 
Impact or progress
Key themes 
Communication between staff and patients
Complaints procedure
Digitalisation of services
Information providing
Public involvement
Staff training
Other information of note about this report 
Solution Based
Healthwatch reference number 

Methodology and approach

Primary research method used 
How was the information collected? 

Details of health and care services included in the report

Primary care services 
GP practice
Urgent and emergency care services 
Urgent care services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Service manager
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.