Going Home Patient experiences of leaving hospital (discharge)

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Summary of report content

Healthwatch Bucks undertook research about patients’ experience of being discharged from hospital to find out what was going well and what needs to be improved. They undertook a survey during the period December 2019 to February 2020 to which 31 people responded.

Most patients had stayed at Stoke Manderville Hospital and had an unplanned stay.  Around half needed care at home after discharge. Only five already received care at home before their hospital stay.  Most did not know how long they had to stay in hospital.

The research also looks at what information and support people were given on discharge from hospital, including information to manage their conditions, how much notice they were given of discharge and if they would need follow-up contact.  People who were given care after discharge reported having a poorer experience.

There were 8 recommendations about improving discharge processes.

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General details

Report title 
Going Home Patient experiences of leaving hospital (discharge)
Local Healthwatch 
Healthwatch Buckinghamshire
Date of publication 
Wednesday, 1 July, 2020
Date evidence capture began 
Sunday, 1 December, 2019
Date evidence capture finished 
Saturday, 29 February, 2020
Type of report 
Report
Key themes 
Continuity of care
Discharge
Information providing
Quality of care
Service delivery organisation and staffing
Healthwatch reference number 
Rep-7625

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
Survey
How was the information collected? 
Research
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
Inpatient care

Details of people who shared their views

Number of people who shared their views 
31
Age group 
All people 18 and over
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
No
Does the information include other people's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.