Summary of report content
Healthwatch Worcestershire undertook a “Going to the Doctors” survey as primary care, and in particular GP services, are the issue that they hear about most often when speaking with people at engagement events. The survey was designed to be a quick, structured way to capture this feedback either face to face or online. It provides a snapshot of patient views. After initial discussion about content with Worcestershire Local Medical Committee the Survey included questions to test public response to the following issues which are relevant to the NHS locally: -Patients opinion of telephone “triage” / call back process – whereby same day appointments are offered following a telephone consultation with a medical professional - The importance placed by patients on seeing their preferred GP for same day and routine appointments - Willingness by patients to see a GP in their local area if a same day appointment is not available at their own GP surgery This report gives nine "points for consideration" for the CCG. Information on responses are linked to within the report.Would you like to look at:
Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.