Summary of report contentHealthwatch Worcestershire undertook a “Going to the Doctors” survey as primary care, and in particular GP services, are the issue that they hear about most often when speaking with people at engagement events. The survey was designed to be a quick, structured way to capture this feedback either face to face or online. It provides a snapshot of patient views. After initial discussion about content with Worcestershire Local Medical Committee the Survey included questions to test public response to the following issues which are relevant to the NHS locally: -Patients opinion of telephone “triage” / call back process – whereby same day appointments are offered following a telephone consultation with a medical professional - The importance placed by patients on seeing their preferred GP for same day and routine appointments - Willingness by patients to see a GP in their local area if a same day appointment is not available at their own GP surgery This report gives nine "points for consideration" for the CCG. Information on responses are linked to within the report.
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Going to the Doctors Survey Report, Worcestershire 2017
Date of publication
Friday, 31 March, 2017
Date evidence capture began
Saturday, 15 October, 2016
Date evidence capture finished
Wednesday, 15 March, 2017
Type of report
Communication between staff and patients
Quality of appointment
Quality of care
Quality of treatment
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
If this work has been done in partnership, who is the partner?
Worcestershire Local Medical Committee
Primary research method used
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Primary care services
Types of disabilities
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible impact (not cost related)