Going to the Doctors Survey Report, Worcestershire 2017

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Summary of report content

Healthwatch Worcestershire undertook a “Going to the Doctors” survey as primary care, and in particular GP services, are the issue that they hear about most often when speaking with people at engagement events. The survey was designed to be a quick, structured way to capture this feedback either face to face or online. It provides a snapshot of patient views. After initial discussion about content with Worcestershire Local Medical Committee the Survey included questions to test public response to the following issues which are relevant to the NHS locally: -Patients opinion of telephone “triage” / call back process – whereby same day appointments are offered following a telephone consultation with a medical professional - The importance placed by patients on seeing their preferred GP for same day and routine appointments - Willingness by patients to see a GP in their local area if a same day appointment is not available at their own GP surgery This report gives nine "points for consideration" for the CCG. Information on responses are linked to within the report.

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General details

Report title 
Going to the Doctors Survey Report, Worcestershire 2017
Local Healthwatch 
Healthwatch Worcestershire
Date of publication 
Friday, 31 March, 2017
Date evidence capture began 
Saturday, 15 October, 2016
Date evidence capture finished 
Wednesday, 15 March, 2017
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Information providing
Patient records
Quality of appointment
Quality of care
Quality of treatment
Service delivery organisation and staffing
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Other information of note about this report 
Good Practice
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Not known
If this work has been done in partnership, who is the partner? 
Worcestershire Local Medical Committee
Primary research method used 
How was the information collected? 
Not known
If an Enter and View methodology was applied, was the visit announced or unannounced? 
Not Known

Details of health and care services included in the report

Primary care services 
GP practice

Details about conditions and diseases

Types of disabilities 
Not known

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.