Going to the Dentist - Special Care Dentistry

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Summary of report content

Healthwatch Dudley was asked by the Special Care Dentistry team that provides services in the Dudley borough to undertake an inquiry to get people’s views and experiences of dental care and treatment. The inquiry comprised of conversations with people using a semi-structured interview guide to gather information on their particular experiences.The intention is to better understand how qualitative investigation and collecting and analysing stories can help to inform the development of Patient Reported Outcome Measures (PROMs) and Patient Reported Experience Measures (PREMs) for Special Care Dentistry. And promote the design and development of co-productive and patient-centred services. 28 people were surveyed using structured quantitative survey questions and 5 people gave their story in a semi structured qualitative manner, The people who participated in the Healthwatch Dudley inquiry into people’s experiences of accessing Special Care Dentistry services indicated they are happy with the care and treatment they receive. In turn, they felt that a welcoming and friendly clinic environment helps them to remain calm and relaxed during a visit. The following recommendations were made: Undertake more qualitative inquiry, gathering stories and understanding journeys. Create new spaces for the co-production of dental servicesand a genuinely patient-centredcare pathway approach. Review the number of disabled parkingspaces, entrance signageand ambulance transport issues. Review policy on wheelchairs the size of dentists rooms. Reflect on what the clinic environment might look like in the future. There was no response from the provider in this report.

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General details

Report title 
Going to the Dentist - Special Care Dentistry
Local Healthwatch 
Healthwatch Dudley
Date of publication 
Thursday, 1 June, 2017
Date evidence capture began 
Wednesday, 1 February, 2017
Date evidence capture finished 
Tuesday, 28 February, 2017
Type of report 
Patient experience
Key themes 
Booking appointments
Building and facilities
Car parking access
Cleanliness hygiene and infection control
Communication between staff and patients
Information providing
Quality of care
Quality of staffing
Quality of treatment
Staff attitudes
Other information of note about this report 
Case Study
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Dentist (non-hospital)
Community services 

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.