Gathering views: Mental Health Day Service Provision in Islington

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Summary of report content

In 2017, as part of commissioning the mental health services, the council asked Healthwatch to gather the feedback of service users on current provision with the aim of engaging residents in the development of a service specification, and train residents and service users to be part of a panel to select a service provider. Healthwatch Islington spoke to 101 service users across the three services; Mind Spa, Mind Hub and Mind Empower. These services were first visited by HW in 2016. To gather the views of non-service users HW also approached two local groups; Islington Borough User Group (iBUG) and Hillside Clubhouse. Both work with mental health service users. With Many respondents already experiencing anxiety, depression and similar conditions, the idea of potential further reduction to the services was making them even more anxious and worried. Of those interviewed 51% were men and 49% women; 61% were among the ages of 25-64 and only 9% were above the age of 65. The report found that of the 83 service users who were asked which local services they use, 70 explained that they use multiple local mental health services with some venues preferred to others due to location or the building environment. Respondents said that “with mental health, any time is important” hence services should be open for longer. Over 50% respondents said they would not be willing to or able to travel to another centre for more convenient opening times. Respondents felt that the current flexibility needs to be retained, particularly in terms of the following specifications: open access to the service not just referrals, activities led by staff and service users, affordable food being available, a diversity of venues and identities for each of those venues. With 34 out of the 101 saying they were happy to make donations; it is important that the service is commissioned to be free. It is important that future changes are clearly communicated to the users to avoid distress over losing that familiarity. Healthwatch planned to host a meeting of service users and the commissioner for mental health to work on the draft specification and ensured that findings from this report will be fed into that process.

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General details

Report title 
Gathering views: Mental Health Day Service Provision in Islington
Local Healthwatch 
Healthwatch Islington
Date of publication 
Friday, 22 September, 2017
Date evidence capture began 
Friday, 22 September, 2017
Date evidence capture finished 
Friday, 22 September, 2017
Type of report 
Key themes 
Communication between staff and patients
Lifestyle and wellbeing
Service delivery organisation and staffing
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Structured interview
How was the information collected? 
Visit to provider

Details of health and care services included in the report

Mental health services 
Community mental health team (CMHT)
Psychiatry / mental health (other services)

Details about conditions and diseases

Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.