Gateshead Annual event 2016 review

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Summary of report content

Healthwatch Gateshead held their annual event and AGM in October 2016. The first part of the afternoon was a listening event where people had the opportunity to share their experiences of using health and social care services in Gateshead with the people who plan and run services on their behalf. Feedback from the event told them that, generally, people thought that they had been listened to by the decision makers in the room. Most people felt they had enough time to discuss their issues and some of the issues were addressed on the day and taken forward by the representatives of the various organisations. The following recommendations were agreed at the event. Recommendation 1 — Healthwatch Gateshead proirities were agrred as being: Carers, NHS Continuing Healtcare, Mental Health, Young People and End of Life. Recommendation 2 — Gateshead Council Adult Social Care Recommendation 3 — Newcastle Gateshead Clinical Commissioning Group Recommendation 4 — Newcastle and Gateshead Clinical Commissioning Group Recommendation 5 — Public Health Recommendation 6 — North East Ambulance Service NHS Foundation Trust Recommendation 7 — Queen Elizabeth Hospital Recommendation 8 — Northumberland and Tyne and Wear NHS Foundation Trust Details of the changes made as a consequence of the recommendations were detailed in the report.

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General details

Report title 
Gateshead Annual event 2016 review
Local Healthwatch 
Healthwatch Gateshead
Date of publication 
Wednesday, 25 October, 2017
Date evidence capture began 
Wednesday, 25 October, 2017
Date evidence capture finished 
Wednesday, 25 October, 2017
Type of report 
Impact or progress
Key themes 
Booking appointments
Communication between staff and patients
Food and nutrition
Health promotion
Holistic support
Information providing
Quality of care
Quality of patient transport
Quality of staffing
Service delivery organisation and staffing
Other information of note about this report 
Meaningful Activities
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Secondary care services 
Acute services with overnight beds
End of life care
Inpatient care
Psychiatry/mental health (hospital services)
Mental health services 
Psychiatry / mental health (other services)
Social care services 
Adult social care
Community services 
Community based services for people with mental health needs
Urgent and emergency care services 
Ambulance services
Other services 
Patient transport

Details about conditions and diseases

Types of disabilities 
Types of long term conditions 
Mental health condition

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
All care professionals
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Tangible Impact (cost related)
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.