The future of our Health and Care Services: Wakefield District Coronavirus Reset Survey

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Summary of report content

Healthwatch Wakefield have undertaken research to find out about people’s experiences of health and social care during the pandemic.  They wanted to identify what worked and didn’t work, so that services could plan better for the future.  This report is based on 249 responses received during  the period 4 August to 2 September 2020.

Nearly nine in ten had been in touch with at least one health or social care service during the pandemic, mainly GPs and pharmacies.  Over four in five had accessed a service by phone during this period and were mainly happy with their appointment.  Nearly one in five had had a video appointment and most were happy with their experience.

The report also looks at the experience of people who needed to keep in touch with a loved one in hospital or a care home; about their experience of domiciliary care and accessing information.  When asked which services they would like to continue, people wanted online and telephone contact with services to continue, but also wanted face to face access to remain.

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General details

Report title 
The future of our Health and Care Services: Wakefield District Coronavirus Reset Survey
Local Healthwatch 
Healthwatch Wakefield
Date of publication 
Tuesday, 15 September, 2020
Date evidence capture began 
Tuesday, 4 August, 2020
Date evidence capture finished 
Wednesday, 2 September, 2020
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Digitalisation of services
Information providing
Lifestyle and wellbeing
Service delivery organisation and staffing
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
Primary research method used 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
Baby clinic
Dentist (non-hospital)
GP practice
Health visitor
Secondary care services 
Inpatient care
Social care services 
Adult social care
Home care / domiciliary care
Nursing care home
Residential care home
Respite care

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
New mothers

Details of people who shared their views

Number of people who shared their views 
Age group 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Not applicable
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.