The future of mental health support

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Summary of report content

Healthwatch Wiltshire worked together with the local CCG, Wiltshire Center for Independent Living and Wiltshire Parent Carer Council to plan online workshops. Based on the discussions in the workshops, the report highlights what people think a good life looks like, what they need from their community to live a healthy life, and how a good community mental health support can make a positive difference.  

Based on the findings, the report contains four recommendations –

  • More emphasis should be given to early support and prevention
  • There should be more support available locally and in the community. This should be flexible and accessible
  • People should be supported and empowered to set up their own support groups, activities and events
  • Support should be co-designed and co-produced with people with lived experience of mental health.


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General details

Report title 
The future of mental health support
Local Healthwatch 
Healthwatch Wiltshire
Date of publication 
Monday, 4 October, 2021
Date evidence capture began 
Tuesday, 1 June, 2021
Date evidence capture finished 
Saturday, 31 July, 2021
Key themes 
Health promotion
Holistic support
Information providing
Lifestyle and wellbeing

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
If this work has been done in partnership, who is the partner? 
BSW CCG, Wiltshire Center for Independent Living and Wiltshire Parent Carer Council
Primary research method used 
Focus group
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community based services for people with mental health needs

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Other population characteristics 
People who are geographically isolated
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.