Foot care Quality Assurance Visit

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Summary of report content

Healthwatch Newham visited the foot health clinic at University of East London, Clinical Education Building, 1 Ferns Road on 5 September 2018. The aim of the visit was to find out about patients’ referral pathway experiences as part of their joint Quality Assurance Project with Newham Clinical Commissioning Group (NCCG).

The foot health clinic has an open referral system, meaning that they accept self-referrals, GP referrals and referrals from other health professionals. Patients must be registered with a Newham GP and the clinic accepts patients from all ages. The clinic does not have a standard appointment system as appointments are patient specific and are made according to the patients’ treatment plans.

On the day of the visit, HWN were able to speak with 7 patients. 20% of the patients spoken to rated their referral experience as ‘Excellent’. The only suggestion a patient had was to have transport available after appointments for those with mobility issues.

There was one recommendation about access to transport for people with mobility problems.

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General details

Report title 
Foot care Quality Assurance Visit
Local Healthwatch 
Healthwatch Newham
Date of publication 
Wednesday, 12 February, 2020
Date evidence capture began 
Wednesday, 5 September, 2018
Date evidence capture finished 
Wednesday, 5 September, 2018
Type of report 
Key themes 
Communication between staff and patients
Information providing
Integration of services
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Community services 
Community healthcare and nursing services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.