A follow up report on John’s Campaign at University Hospital of North Tees

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Summary of report content

John’s Campaign was founded in November 2014, with the aim of encouraging Trusts to make a commitment to enable family and carers of patients living with dementia, to remain with them in the hospital outside of visiting hours to support with care needs. The founder of John’s Campaign spoke to Healthwatch and informed them that the University Hospital of North Tees (UHNT) was not signed up to support this campaign. This resulted in Healthwatch Stockton-on-Tees carrying out an Enter and View visit and providing several recommendations with the purpose of improving visiting accessibility for families of dementia patients and quality of life for dementia patients. For instance, the following recommendations were made: the UHNT to sign up to John’s Campaign; to ensure the ‘All About Me’ document is available on all elderly care wards; to have a designated ‘Dementia Volunteer’ role(s) to be created to support patients and families of those with a diagnosis of dementia; to allow flexible visiting hours to be available on all wards, wherever possible; to have a designated ‘Dementia Champion’ on each ward.

A follow up visit was conducted on Thursday 24th January 2019 to identify how these recommendations had been actioned.

They were pleased to find that UHNT had signed up to support John's Campaign in May 2018, improved documentation which further supported John's Campaign, the introduction of dementia symbols,TRAKCARE, SBAR communication tool, All About Me documents and individual care plans, all of which help to improve the understanding and management of individuals with dementia. Additionally, 170 staff members had been trained in advanced dementia awareness, resulting in at least 1 dementia champion on each ward area. Furthermore, UHNT also implemented flexible visiting arrangements for dementia patients and drop in clinics.

This report demonstrates the impressive impact Healthwatch recommendations can have. 

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General details

Report title 
A follow up report on John’s Campaign at University Hospital of North Tees
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Thursday, 31 January, 2019
Date evidence capture began 
Monday, 2 October, 2017
Date evidence capture finished 
Thursday, 24 January, 2019
Type of report 
Enter and view
Key themes 
Building and facilities
Communication between staff and patients
Health protection
Holistic support
Information providing
Lifestyle and wellbeing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Staff levels
Staff training
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.