Follow up report on the investigation to improve mental health servicesDownload (PDF 1.97MB)
Summary of report contentThis follow up report tells us about the improvements that have been made to mental health services in Birmingham as a result of Healthwatch Birmingham's previous investigation in this area. Further feedback is reported in this report following the initial impact report. In response to a Healthwatch Birmingham report, Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) has improved medicine management for patients to ensure greater efficiency in delivering medication to patients and improved communications for service users who want to contact the service. This report goes into further details about the specific changes that have been made.
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Follow up report on the investigation to improve mental health services
Date of publication
Thursday, 4 April, 2019
Type of report
Communication between staff and patients
Consent to care and treatment
Continuity of care
Digitalisation of services
Integration of services
Quality of staffing
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
How was the information collected?
If an Enter and View methodology was applied, was the visit announced or unannounced?
Mental health services
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Psychiatry / mental health (other services)
Number of people who shared their views
Specific ethnicity if known
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Yes action has been taken or promised
Is there evidence of impact in the report?
Is there evidence of impact external to the report?
What type of impact was determined?
Tangible Impact (cost related)