Follow up report on the investigation to improve mental health services

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Summary of report content

This follow up report tells us about the improvements that have been made to mental health services in Birmingham as a result of Healthwatch Birmingham's previous investigation in this area. Further feedback is reported in this report following the initial impact report. In response to a Healthwatch Birmingham report, Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT) has improved medicine management for patients to ensure greater efficiency in delivering medication to patients and improved communications for service users who want to contact the service. This report goes into further details about the specific changes that have been made.

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General details

Report title 
Follow up report on the investigation to improve mental health services
Local Healthwatch 
Healthwatch Birmingham
Date of publication 
Thursday, 4 April, 2019
Type of report 
Key themes 
Booking appointments
Communication between staff and patients
Consent to care and treatment
Continuity of care
Digitalisation of services
Information providing
Integration of services
Quality of staffing
Staff attitudes
Staff levels
Waiting time to be seen once arrived at appointment
Waiting times and lists for treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Mental health services 
Child and adolescent mental health services (CAMHS)
Community mental health team (CMHT)
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
Not known
What type of impact was determined? 
Tangible Impact (cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.