Focus on OX4

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Summary of report content

In February 2018, Healthwatch Oxfordshire spent two weeks in the OX4 area of Oxford to talk to people about their experience of using health and social care services. This follows on from previous geographical snap shots, undertaken by Healthwatch Oxfordshire during 2017, in Witney and Bicester. This town focus supports Healthwatch Oxfordshire’s strategic aim of building a picture of how people access and experience health and social care across the county. From numerous reports, we know that Oxford is a diverse city, with its population facing equally varied challenges when it comes to experiences of health, social care, deprivation and life expectancy (OCC 2018). Life expectancy is 9.7 years lower for men in the most deprived areas of Oxford than in the least deprived areas (PHE 2016; DCLG 2015). To focus our work, rather than taking a ‘scatter gun’ approach, we were guided by the Oxfordshire Health Inequalities Commission Report (2016) to take a geographic look through the eyes of people living in particular areas of the city. Whilst Healthwatch Oxfordshire sought to hear people’s comments on health and social care services as a whole, they focused their energies in particular areas in OX4; Greater Leys, Rose Hill, Littlemore and Temple Cowley (See Appendix 1 for population snapshot). Healthwatch Oxfordshire used a mix of methods, including a ‘rapid appraisal’ approach, speaking to people on the streets, at bus stops, shopping centres and outside health services. They also attended a range of community groups, from food banks, to youth clubs, stay and play sessions, libraries and coffee mornings. They also attended the John Radcliffe (JR) and Nuffield Orthopaedic Centre (NOC) Hospital sites (See Appendix 2 for details of the places we visited). In all, over two weeks in January and February, Healthwatch Oxfordshire made face to face contact with over 450 people representing diverse backgrounds and age profiles. Individuals were able to share their experiences through talking directly to Healthwatch staff, by using their freepost ‘Tell Us’ forms at the time, or by completing a ‘service review’ on our website. We also spoke to individuals in more depth, at over 20 community groups we visited. In total, thry collected 315 ‘Tell Us’ forms, in which people told thrm about their experiences both of specific services and broader health provision and pathways. This report highlights the themes that arose from comments made. Rose Hill ‘There are three churches here, but no doctor, so you have to pray’ (Comment from Littlemore resident). Many of the issues raised have much in common with experiences we have heard in conversations with people across Oxfordshire. Some represent the challenges facing health and social care system as a whole, for example, GP waiting times, balancing demand and supply and problems with hospital parking. Some themes however, highlight particular issues faced by the people in the areas of Oxford we visited. It is worth noting that few comments relating to social care were forthcoming. Many of these comments can be viewed on Healthwatch Oxfordshire’s newly-launched website and feedback centre. This gives the public a chance to comment directly via our website on specific health services across the county and is an exciting step forward. It provides another valuable tool giving Healthwatch Oxfordshire a richer insight into patient experiences across the county, in order to bring about change.

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General details

Report title 
Focus on OX4
Local Healthwatch 
Healthwatch Oxfordshire
Date of publication 
Tuesday, 1 May, 2018
Date evidence capture began 
Tuesday, 1 May, 2018
Date evidence capture finished 
Tuesday, 1 May, 2018
Type of report 
Report
Key themes 
Access
Booking appointments
Building and facilities
Car parking access
Discharge
Food and nutrition
Healthwatch reference number 
Rep-7208

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Community mental health team (CMHT)

Details of people who shared their views

Number of people who shared their views 
450
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Types of health and care professionals engaged 
N/A
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
Is there evidence of impact external to the report? 
No
What type of impact was determined? 
Implied Impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.