Findings from the Healthwatch independent consultation on Stockton Borough Council’s Review of Homecare Services

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General details

Report title 
Findings from the Healthwatch independent consultation on Stockton Borough Council’s Review of Homecare Services
Local Healthwatch 
Healthwatch Stockton-on-tees
Date of publication 
Sunday, 1 February, 2015
Date evidence capture began 
Sunday, 1 February, 2015
Date evidence capture finished 
Sunday, 1 February, 2015
Type of report 
Report
Key themes 
Communication between staff and patients
Complaints procedure
Consent to care and treatment
Continuity of care
Holistic support
Quality of care
Staff training
Support
Other information of note about this report 
Careplan
Safeguarding
Carers
Young Carers
Healthwatch reference number 
Rep-5403

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
If this work has been done in partnership, who is the partner? 
Stockton Borough Council.
Primary research method used 
Survey
How was the information collected? 
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Social care services 
Adult social care
Home care / domiciliary care

Details of people who shared their views

Number of people who shared their views 
34
Age group 
All
Gender 
All
Ethnicity 
All
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
Yes
Does the information include staff's views? 
No

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Yes
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.