Fifteen steps for maternity at Kettering general hospital

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Summary of report content

Healthwatch Northamptonshire visited Kettering General Hospital Maternity services in March 2019 as part of a series of '15 Steps Maternity' visits. The Healthwatch volunteers visited the Fetal Health Unit, Scanning Area, Delivery Suite and the Rowan Ward (Antenatal and Postnatal Ward).

The report found that for outpatients, the seating area for was for both gynaecology and maternity patients, which is logical for staff provision but can be upsetting for some patients. The Fetal Health Unit offered a lot of information about a range of topics, although, they were lacking in LGBTQ and learning disabilities information/posters. There were rooms available to use if privacy was needed for discussion, either an empty treatment room or a special room named 'quiet room.' In the labour ward, the environment was clean and diverse information was offered, however, staff were in multiple different uniforms which was confusing. The Bereavement Suite was beautifully decorated and the garden attached was private and confidential, so parents could have a quiet reflective moment to remember or be with their baby. The report highlighted areas of good practice, such as evidence of language diversity with information offered in 5 different languages, staff were friendly, positive and were able to explain how their aspirations are in line with national guidelines, and the 'Listen to me' campaign is a good way for patients to feel heard.

Recommendations were made including that diversity can be reflected more with different family forms in pictures/posters; name badges should be clearly displayed and the number of uniforms used by staff can be simplified. 

Kettering General Hospital responded positively and described the changes being made as a result of the report.

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General details

Report title 
Fifteen steps for maternity at Kettering general hospital
Local Healthwatch 
Healthwatch Northamptonshire
Date of publication 
Monday, 8 April, 2019
Date evidence capture began 
Wednesday, 20 March, 2019
Date evidence capture finished 
Wednesday, 20 March, 2019
Type of report 
Key themes 
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Health promotion
Holistic support
Information providing
Quality of care
Quality of staffing
Service delivery organisation and staffing
Staff attitudes
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Service Provider
If this work has been done in partnership, who is the partner? 
Local Maternity System Board; Northampton and Kettering General Hospital (KGH) NHS Trusts; Northamptonshire Maternity Voices Partnership
Primary research method used 
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Secondary care services 

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.