Feedback from seldom heard groups on the final GP cervical screening invitation letter

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Summary of report content

From 2020, women approaching their twenty fifth birthday will be sent a written letter from the National Screening Programme inviting them to attend cervical HPV screening. If the person does not attend after the first letter is sent, a reminder letter will follow. If there is still no take up of the test, a third letter for this screening round will be sent directly from their GP practice.

Healthwatch Dorset, Hampshire, Isle of Wight, Portsmouth and Southampton was asked to engage with women to find out how the last GP letter should be written and what it should include. As a guide, the Screening and Immunisation team at NHS England and NHS Improvement -South East Region (Hampshire, Isle of Wight), said the letter needs to contain the following:

  • Details of or reference to HPV
  • Where to go for more info
  • What to do if the woman currently has symptoms
  • Details of how to book your screening
  • A GP endorsement 2

A draft letter of invitation from GP for Cervical HPV Screening can be seen in Appendix 1.

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General details

Report title 
Feedback from seldom heard groups on the final GP cervical screening invitation letter
Local Healthwatch 
Healthwatch Dorset
Healthwatch Hampshire
Healthwatch Isle of Wight
Healthwatch Portsmouth
Healthwatch Southampton
Date of publication 
Monday, 2 September, 2019
Date evidence capture began 
Monday, 1 June, 2020
Date evidence capture finished 
Monday, 31 August, 2020
Type of report 
Patient experience
Key themes 
Booking appointments
Communication between staff and patients
Health inequalities
Other information of note about this report 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Other (please specify)
Primary research method used 
Focus group
Unstructured Interview
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Sexual health

Details about conditions and diseases

Conditions or diseases 
Gynaecological conditions
What type of pregnancy or maternity themes are included in the report 

Details of people who shared their views

Age group 
All people 18 and over
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.