Feedback report regarding proposed changes to Riversdale Surgery, Wylam

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Summary of report content

Healthwatch Northumberland carried out engagement events and a questionnaire to gather people’s views on a proposal to close the Riversdale Surgery in Wylam and relocate services to Oaklands Health Centre in Prudhoe.

The feedback gathered showed that the local people who shared their views did not think this proposal was a good idea. They were concerned about how they would continue to access the services offered by the Riversdale Surgery, particularly using public transport. This issue was especially important to those aged over 65 who were aware that they may stop driving within the next few years. It was noted that there were long waits for local public transport and doubt about the long-term future of the only direct bus route between the two areas. People were concerned that other options for providing services in the Wylam area had not been considered.  There were also concerns about the impact on the other GP practice in the area, ongoing communications about the progress of any changes, and the transparency of the decision-making process.

Healthwatch Northumberland made three recommendations: to increase communication with Riversdale Surgery patients and the public on the current state of the proposal, how patient views are being addressed and any key dates and outcomes in the decision-making process; for Healthwatch Northumberland to be provided with information about the capacity at other local GP practices; and for further consideration, including patient engagement, of options to address transport issues that will be faced by those using local public transport if the proposed changes take place.

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General details

Report title 
Feedback report regarding proposed changes to Riversdale Surgery, Wylam
Local Healthwatch 
Healthwatch Northumberland
Date of publication 
Tuesday, 1 May, 2018
Date evidence capture began 
Tuesday, 20 February, 2018
Date evidence capture finished 
Monday, 30 April, 2018
Type of report 
Key themes 
Continuity of care
Information providing
Integration of services
Public involvement
Service closure
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
How was the information collected? 
Engagement Event
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
Specific ethnicity if known 
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.