Feedback report for health and social care in Torbay Quarter 2 July - September 2019

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General details

Report title 
Feedback report for health and social care in Torbay Quarter 2 July - September 2019
Local Healthwatch 
Healthwatch Torbay
Date of publication 
Friday, 18 October, 2019
Date evidence capture began 
Monday, 1 July, 2019
Date evidence capture finished 
Wednesday, 30 September, 2020
Type of report 
Report
Key themes 
Access
Administration
Booking appointments
Building and facilities
Medication
Quality of care
Staff attitudes
Support
Healthwatch reference number 
Rep-4965

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
How was the information collected? 
Website Feedback
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Primary care services 
Community pharmacy
Dentist (non-hospital)
GP practice
Optometry services
Secondary care services 
Outpatients
Social care services 
Adult social care
Community services 
Other

Details of people who shared their views

Number of people who shared their views 
136
Age group 
All
Gender 
All
Ethnicity 
All
Specific ethnicity if known 
All
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Yes
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
No

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.