Feedback Feed Forward report, Bristol

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Summary of report content

Report in 3 sections: o What has been heard from engagement on long term conditions o Enter and View/Volunteers o Key themes from Advocacy. Information gathered from a number of events and seldom heard groups were targeted: Bristol Eye Hospital Technology Day, Bristol Pride, Hartcliffe Dementia Wellbeing Service, St Werburghs Dementia Wellbeing Service, Riverside Adolescent Unit, Bristol Recovery Festival, St Pauls Learning Centre Open Day, Knowle West Festival, Knightstone Housing +55 Project (St Agnes), Family Fund day, Bedminster Carers Support Group, Celebrating Age Festival, Malcom X Open day Age festival celebration, Healthwatch Bristol and Health and Wellbeing Event and Prostate Cancer Awareness event for Black and Minority Ethnic (BME) communities. Volunteering: • Training opportunities – Enter and View • Masters Student placement for UWE students • Ten volunteers undertook Mental Health Awareness Training • Delivery of a workshop at National Healthwatch Conference on “Recruiting Volunteers from Hard to Reach Groups” • Attended University Hospitals Bristol NHS Foundation Trust Patient Experience Group (UHBT PEG), Maternity Voices Meeting, Healthwatch Bristol Long Term Conditions and Cancer event in South Bristol and Meeting with the Care Quality Commission • Ongoing promotion of Volunteering Enter and View: • One Enter and View planning meeting • Ongoing meetings with Quarry House staff • 3 volunteers attended the Care Quality Commission (CQC) and Healthwatch link meeting in September 2017 Key Themes from advocacy: • NHS Complaints Advocacy in Bristol provided by SEAP (Support, Empower, Advocate, Promote) and supports people to complain about NHS services. • Complaints Procedure Advocacy (CPA) in Bristol provided by The Care Forum and supports people to complain about social care services. What has been done in Quarter 2? Bristol, North Somerset and South Gloucestershire Sustainability and Transformation Plan (BNSSG STP) HWB arranged to meet with the Engagement and Communications event and workshop. The new HWB Manager attended the Joint Strategic Needs Assessment (JSNA) Steering Group meeting on 7 August 2017 and introduced the work HW Bristol will be doing with the team. HWBs quarterly topic for October 2017 onwards is Mental Health and Wellbeing.

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General details

Report title 
Feedback Feed Forward report, Bristol
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Saturday, 7 October, 2017
Date evidence capture began 
Friday, 7 July, 2017
Date evidence capture finished 
Thursday, 7 September, 2017
Type of report 
Report
Service evaluation
Key themes 
Access
Administration
Communication between staff and patients
Consent to care and treatment
Health inequalities
Health promotion
Information providing
Public involvement
Quality of care
Service delivery organisation and staffing
Staff training
Support
Waiting time to be seen once arrived at appointment
Other information of note about this report 
BME
LGBT
Activities
Healthwatch reference number 
Rep-6630

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
What type of organisation requested the work 
N/A
Primary research method used 
Consultation
Deliberative event
Engagement event
Observation
User stories
How was the information collected? 
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Community services 
Other

Details about conditions and diseases

Types of long term conditions 
Other

Details of people who shared their views

Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
No
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 
Positive

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
Yes
What type of impact was determined? 
Network related impact

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.