Summary of report contentReport in 3 sections: o What has been heard from engagement on long term conditions o Enter and View/Volunteers o Key themes from Advocacy. Information gathered from a number of events and seldom heard groups were targeted: Bristol Eye Hospital Technology Day, Bristol Pride, Hartcliffe Dementia Wellbeing Service, St Werburghs Dementia Wellbeing Service, Riverside Adolescent Unit, Bristol Recovery Festival, St Pauls Learning Centre Open Day, Knowle West Festival, Knightstone Housing +55 Project (St Agnes), Family Fund day, Bedminster Carers Support Group, Celebrating Age Festival, Malcom X Open day Age festival celebration, Healthwatch Bristol and Health and Wellbeing Event and Prostate Cancer Awareness event for Black and Minority Ethnic (BME) communities. Volunteering: • Training opportunities – Enter and View • Masters Student placement for UWE students • Ten volunteers undertook Mental Health Awareness Training • Delivery of a workshop at National Healthwatch Conference on “Recruiting Volunteers from Hard to Reach Groups” • Attended University Hospitals Bristol NHS Foundation Trust Patient Experience Group (UHBT PEG), Maternity Voices Meeting, Healthwatch Bristol Long Term Conditions and Cancer event in South Bristol and Meeting with the Care Quality Commission • Ongoing promotion of Volunteering Enter and View: • One Enter and View planning meeting • Ongoing meetings with Quarry House staff • 3 volunteers attended the Care Quality Commission (CQC) and Healthwatch link meeting in September 2017 Key Themes from advocacy: • NHS Complaints Advocacy in Bristol provided by SEAP (Support, Empower, Advocate, Promote) and supports people to complain about NHS services. • Complaints Procedure Advocacy (CPA) in Bristol provided by The Care Forum and supports people to complain about social care services. What has been done in Quarter 2? Bristol, North Somerset and South Gloucestershire Sustainability and Transformation Plan (BNSSG STP) HWB arranged to meet with the Engagement and Communications event and workshop. The new HWB Manager attended the Joint Strategic Needs Assessment (JSNA) Steering Group meeting on 7 August 2017 and introduced the work HW Bristol will be doing with the team. HWBs quarterly topic for October 2017 onwards is Mental Health and Wellbeing.
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Feedback Feed Forward report, Bristol
Date of publication
Saturday, 7 October, 2017
Date evidence capture began
Friday, 7 July, 2017
Date evidence capture finished
Thursday, 7 September, 2017
Type of report
Communication between staff and patients
Consent to care and treatment
Quality of care
Service delivery organisation and staffing
Waiting time to be seen once arrived at appointment
Other information of note about this report
Healthwatch reference number
Was the work undertaken at the request of another organisation?
What type of organisation requested the work
Primary research method used
How was the information collected?
Visit to provider
If an Enter and View methodology was applied, was the visit announced or unannounced?
Types of long term conditions
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
Does the information include other people's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
What type of impact was determined?
Network related impact