Feedback feed forward quarter 4 (January – March 2017)

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Summary of report content

Healthwatch Bristol’s theme for planned engagement during January, February and March 2017 was society, health and wellbeing. The focus for the quarter looked at the Accessible Information Standard and the Substance Misuse Services recommissioning by Bristol City Council. Healthwatch Bristol staff targeted outreach engagement on community groups with communication issues and those with experiences of accessing substance misuse services. The key themes (5 + comments on a similar issue) pulled together from all of the feedback heard by Healthwatch Bristol in Quarter 4 are as follows: Commentators’ experiences, both positive and negative, show that patients appreciate it when health visitors and other professionals giving post-natal support provide clear and consistent information to parents about their own and their children’s health; people are receiving high-quality treatment in health and social care services; commentators reported on the ease of making appointment for prostate examinations; commentators praised services they and their families had received at Bristol Children’s Hospital; commentators reported a perceived lack of awareness of patient needs which could result in poor practices, and felt that staff in primary and secondary care settings could benefit from training in disability awareness; current substance misuse services are well received, new services need to be accessible in terms of location, and inclusive in terms of service names; people have reported that they, or their family members, have been discharged from secondary care prematurely, without the appropriate measures and/or follow-up care in place to ensure that people are safe and have the necessary support and/or equipment available to continue their recovery at home. Healthwatch Bristol documented 5 recommendations within the report which includes a response from the providers.

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General details

Report title 
Feedback feed forward quarter 4 (January – March 2017)
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Tuesday, 23 May, 2017
Date evidence capture began 
Tuesday, 23 May, 2017
Date evidence capture finished 
Tuesday, 23 May, 2017
Type of report 
Key themes 
Booking appointments
Information providing
Quality of care
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Social care services 
Drug & alcohol services

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Yes action has been taken or promised
Is there evidence of impact in the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.