Feedback feed forward quarter 1 (April-June 2017)

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Summary of report content

Healthwatch Bristol gathered feedback from the public about health and social care services in Bristol, which has informed feedback feed forward quarter 1 report (April-June 2017) . Section 1 of this report will consider the feedback gathered by Healthwatch Bristol between April to June, identify themes and where relevant, recommendations, from these 240 comments and outline what Healthwatch Bristol will do with this information. Section 2 will describe what Healthwatch Bristol did with the information gathered in previous quarters, and the outcomes of this. Along with any responses already received. Section 3 will discuss how the information gathered will shape Healthwatch Bristol’s work plan, and give an overview of planned activities.

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General details

Report title 
Feedback feed forward quarter 1 (April-June 2017)
Local Healthwatch 
Healthwatch Bristol
Date of publication 
Friday, 8 September, 2017
Date evidence capture began 
Saturday, 1 April, 2017
Date evidence capture finished 
Friday, 30 June, 2017
Type of report 
Key themes 
Quality of treatment
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
Engagement event
User stories
How was the information collected? 
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice
Secondary care services 
Acute services with overnight beds
Acute services without overnight beds / listed acute services with or without overnight beds
Mental health services 
Psychiatry / mental health (other services)

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Not known
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Not known
Does the information include staff's views? 
Not known
Does the information include other people's views? 
Not known
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 
What type of impact was determined? 
Implied Impact
Tangible impact (not cost related)

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.