Feedback on the Accident and Emergency Department, Royal Sussex County Hospital

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Summary of report content

Healthwatch Brighton and Hove reviewed its recent feedback about the A&E department at the Royal Sussex County Hospital since September 2021. 

The substantive issues raised were:

  • COVID safety: poor social distancing in an overcrowded A&E department.
  • Environmental and safety concerns: overcrowding, groups of people coming in together and socialising whilst others were ill, or drunk.
  • Staff attitudes (non-medical): sometimes unwelcoming, offhand or rude.
  • Lack of privacy: in triage rooms and in corridors.
  • Inordinate waits and lack of communications about where people are in the system.
  • A lack of pain relief: not provided or offered after triage.
  • A lack of refreshments, or comfort breaks: patients not being offered drinks for several hours, with long waits on trolleys without being seen or spoken to by staff
  • Insufficient staff to provide care and support: who are often over worked and stressed.
  • High praise for medical staff and treatment once seen

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General details

Report title 
Feedback on the Accident and Emergency Department, Royal Sussex County Hospital
Local Healthwatch 
Healthwatch Brighton And Hove
Date of publication 
Wednesday, 22 June, 2022
Date evidence capture began 
Wednesday, 1 September, 2021
Date evidence capture finished 
Monday, 28 February, 2022
Key themes 
Access
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Health protection
Quality of staffing
Staff attitudes
Waiting time to be seen once arrived at appointment

Methodology and approach

Was the work undertaken at the request of another organisation? 
No
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 
N/A

Details of health and care services included in the report

Urgent and emergency care services 
Accident & emergency

Details about conditions and diseases

What type of pregnancy or maternity themes are included in the report 
N/A

Details of people who shared their views

Number of people who shared their views 
5
Age group 
Not known
Gender 
Not known
Ethnicity 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Yes
Does the information include carer's, friend's or relative's views? 
No
Does the information include staff's views? 
No
What was the main sentiment of the people who shared their views? 
Mixed

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
No
Does the information contain a response from a provider? 
No
Is there evidence of impact in the report? 
No
Is there evidence of impact external to the report? 
Not known

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
 
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
 
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.