Feedback on the Accident and Emergency Department, Royal Sussex County HospitalDownload (PDF 306KB)
Summary of report content
Healthwatch Brighton and Hove reviewed its recent feedback about the A&E department at the Royal Sussex County Hospital since September 2021.
The substantive issues raised were:
- COVID safety: poor social distancing in an overcrowded A&E department.
- Environmental and safety concerns: overcrowding, groups of people coming in together and socialising whilst others were ill, or drunk.
- Staff attitudes (non-medical): sometimes unwelcoming, offhand or rude.
- Lack of privacy: in triage rooms and in corridors.
- Inordinate waits and lack of communications about where people are in the system.
- A lack of pain relief: not provided or offered after triage.
- A lack of refreshments, or comfort breaks: patients not being offered drinks for several hours, with long waits on trolleys without being seen or spoken to by staff
- Insufficient staff to provide care and support: who are often over worked and stressed.
- High praise for medical staff and treatment once seen
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Feedback on the Accident and Emergency Department, Royal Sussex County Hospital
Healthwatch Brighton And Hove
Date of publication
Wednesday, 22 June, 2022
Date evidence capture began
Wednesday, 1 September, 2021
Date evidence capture finished
Monday, 28 February, 2022
Building and facilities
Cleanliness hygiene and infection control
Communication between staff and patients
Food and nutrition
Quality of staffing
Waiting time to be seen once arrived at appointment
Was the work undertaken at the request of another organisation?
Primary research method used
If an Enter and View methodology was applied, was the visit announced or unannounced?
Urgent and emergency care services
Accident & emergency
What type of pregnancy or maternity themes are included in the report
Number of people who shared their views
Does the information include public's views?
Does the information include carer's, friend's or relative's views?
Does the information include staff's views?
What was the main sentiment of the people who shared their views?
Were recommendations made by local Healthwatch in the report?
Does the information contain a response from a provider?
Is there evidence of impact in the report?
Is there evidence of impact external to the report?