February 2021 COVID-19 Vaccine Report

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Summary of report content

This report surmises feedback and experiences of 334 individuals on the COVID-19 vaccine roll-out, collected between 15th January 2021 and 5th February 2021. As well as the views of 2,431 members of the public in polling commissioned by Healthwatch England in January 2021. 

The report finds that most people had positive views towards the COVID-19 vaccine. However, female respondents were slightly more hesitant/resistant than male respondents. Most ethnic groups were fairly consistent in their attitudes towards getting vaccinated. However, Black respondents were more likely to feel hesitant or resistant to being vaccinated. They were more likely to express concern about logisitcal factors such as travel to the vaccine centres as well as wanting to wait and see what happens to those who have taken it. 

The report finds that there have been concerns about the logistics of booking a vaccine; some have complained that the digital booking interface is not appropriate for them. There have also been concerns raised about location of vaccine appointments. However, most who have attended a vaccine appointment have expressed an overwhelmingly positive sentiment.

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General details

Report title 
February 2021 COVID-19 Vaccine Report
Local Healthwatch 
Healthwatch England
Date of publication 
Thursday, 18 February, 2021
Date evidence capture began 
Friday, 15 January, 2021
Date evidence capture finished 
Friday, 5 February, 2021
Key themes 
Cleanliness hygiene and infection control

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Primary research method used 
User stories
If an Enter and View methodology was applied, was the visit announced or unannounced? 

Details of health and care services included in the report

Primary care services 
GP practice

Details of people who shared their views

Number of people who shared their views 
Age group 
All people 18 and over
Specific ethnicity if known 
English/Welsh/Scottish/Northern Irish/British
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Types of health and care professionals engaged 
Care / support workers
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 
Is there evidence of impact in the report? 
Is there evidence of impact external to the report? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.