A fair and affordable resource allocation system

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Summary of report content

Personal budgets are used in Devon County Council to increase people’s ability to exercise control and choice in meeting their social care needs. Recipients of personal budgets are given a financial amount used to perchance services or items. The amount of funds provided depends on the level of need estimated by the Resource Allocation System (RAS). Devon County Council planned to reform the RAS in 2014. Healthwatch Devon were tasked with conducting focus groups with service users and carers to discuss the criteria for the new RAS. The team engaged with 10 participants on 17 November 2014 and found that communication was a key concern for most and noted how communication could be clearer. In addition, the participants reported that the RAS principles of ‘social activities’ and ‘household tasks’ were a cause for concern or unfair when funding is being considered. The report did not include recommendations and did not provide a response from the service provider.

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General details

Report title 
A fair and affordable resource allocation system
Local Healthwatch 
Healthwatch Devon
Date of publication 
Monday, 1 December, 2014
Date evidence capture began 
Wednesday, 17 December, 2014
Date evidence capture finished 
Wednesday, 17 December, 2014
Type of report 
Key themes 
Communication between staff and patients
Holistic support
Information providing
Lifestyle and wellbeing
Healthwatch reference number 

Methodology and approach

Was the work undertaken at the request of another organisation? 
What type of organisation requested the work 
Local Council
Primary research method used 
Focus group
How was the information collected? 
Engagement Event

Details of health and care services included in the report

Social care services 
Adult social care

Details of people who shared their views

Number of people who shared their views 
Age group 
Not known
Sexual orientation 
Not known
Does the information include public's views? 
Does the information include carer's, friend's or relative's views? 
Does the information include staff's views? 
Does the information include other people's views? 
What was the main sentiment of the people who shared their views? 

Outcomes and impact

Were recommendations made by local Healthwatch in the report? 
Does the information contain a response from a provider? 

Network Impact
Relationships that exist locally, regionally, nationally have benefited from the work undertaken in the report
Implied Impact
Where it is implied that change may occur in the future as a result of Healthwatch work. This can be implied in a provider  response, press release or other source. Implied impact can become tangible impact once change has occurred.
Tangible Impact
There is evidence of change that can be directly attributed to Healthwatch work undertaken in the report.